Fixed scope2 to 3 weeks
UX & Conversion Audit
Find what is costing you conversions, ranked by revenue impact.
- Heuristic and analytics review
- Funnel drop-off analysis
- 5 moderated user tests
- Accessibility check against the European Accessibility Act
UX/UI Design
Web accessibility audit for WCAG and the European Accessibility Act
Grapefruit's web accessibility audit checks your website or app against WCAG 2.2 AA and the European Accessibility Act, which has applied since June 2025 to services such as banking, e-commerce and telecom. We combine automated scans, manual expert testing and assistive technology checks, then deliver prioritised fixes, design system guidance and an accessibility statement draft.
Clients for this service: Related practice work for CEZ, Garanti BBVA Romania, Telekom Romania
Signs you need this
- Your service falls under the European Accessibility Act and you have no recent conformance assessment.
- An automated checker shows hundreds of issues and your team does not know where to start.
- Customers using screen readers or keyboard navigation have complained.
- You are redesigning and want accessibility built into the design system this time.
What we deliver
Scope and sample
Representative pages, journeys and components across web and app.
Automated and manual testing
Tool scans plus expert review against WCAG 2.2 AA criteria.
Assistive technology checks
Screen reader, keyboard and zoom testing on key journeys.
Prioritised remediation plan
Issues by severity, with code and design fixes.
Design system guidance
Component-level fixes so issues do not return.
Accessibility statement draft
Draft statement reflecting the current conformance level.
How we work
Scope
2-3 days
Services in scope, legal context and representative sample.
You get: Audit scope
Test
1-2 weeks
Automated scans, manual WCAG review and assistive technology testing.
You get: Issue log
Prioritise
3-5 days
Severity, affected users and effort per issue.
You get: Remediation plan
Remediate and retest
As needed
Optional support to fix issues and verify conformance.
You get: Retest report · Statement update
AI in this service
How AI changes accessibility audit at Grapefruit
AI speeds up the repetitive part of accessibility work, such as drafting alternative text, spotting unclear link labels and grouping similar issues across hundreds of pages, while specialists do the manual testing that tools cannot. We do not recommend AI accessibility overlays: they do not make a site conformant and can make assistive technology harder to use.
Proof
Related work from our UX/UI Design practice
CEZ · Energy & Utilities
CEZ: one design system across customer portal, mobile app and info-kiosks
Read the case study →
Garanti BBVA Romania · Banking & Financial Services
Garanti BBVA Romania: website migrated to a new CMS with no loss in search ranking
Read the case study →
Telekom Romania · Telecom
Telekom Romania: MyAccount self-service app designed for iOS and Android
Read the case study →“The migration of the website was both a challenging and complex project and the support provided by the Grapefruit team was very good, and they were hands-on through the entire technical process. Also, the fact that there was an Agile project management approach in place from start to the end, made the entire way of working efficient and clear from one iteration to the other and I really appreciated the collaboration with them.”
Industries we deliver accessibility audit for
Ways to start
Accessibility Audit: frequently asked questions
Cannot find your question? Ask a senior specialist directly.
Does the European Accessibility Act apply to us?
It applies to many consumer-facing products and services placed on the EU market, including banking services, e-commerce, telecom services, e-books and transport ticketing, with obligations applying since 28 June 2025. Micro-enterprises providing services are exempt. Your legal team should confirm applicability; we assess the technical conformance.
Which standard do you audit against?
WCAG 2.2 at level AA, which covers and extends the requirements of EN 301 549, the European standard referenced for the European Accessibility Act. We report which criteria pass or fail and what that means for your conformance statement.
Are automated accessibility checkers enough?
No. Automated tools catch only part of WCAG issues, mostly technical ones such as missing labels or contrast. Keyboard traps, confusing focus order, meaningless alternative text and screen reader experience need manual testing by specialists.
How long does an accessibility audit take?
Typically 2 to 4 weeks, depending on the number of platforms, templates and journeys in scope. Retesting after fixes is shorter because it focuses on the issues found.
Can you fix the issues as well?
Yes. Our designers and front-end engineers can remediate issues in your code and design system, or support your team and other vendors with specific fixes and retesting. Fixing at component level prevents the same problems from returning in new pages.
Related services, insights and terms
Related services
Related insights
Mircea Muraru
Delivery Manager · talk to us about accessibility audit
Ready to talk about accessibility audit?
Tell us what you need and by when. A senior specialist replies with a clear next step, not a sales deck.
We reply within 1 business day, usually the same day. Not ready to talk? Take the free AI assessment.